International & Domestic Process | Voice & Non-voice Process

Job Title:Customer Support Representative | Customer Support Executive

Location:Gurugram, HY

Job Summary -

Key Responsibilities -
- Resolve customer complaints and issues by providing accurate information and appropriate solutions
- Maintain detailed and accurate records of customer interactions and transactions
- Escalate complex issues to the relevant internal teams when required
- Follow standard operating procedures (SOPs) and service quality guidelines
- Meet individual and team performance metrics
- Provide feedback and insights to improve customer experience and internal processes
- Stay updated on product, service, and policy changes

Required Skills & Qualifications -
- Graduate Freshers are welcome
- Undergraduates with 6 months of relevant BPO experience are welcome
- Excellent verbal and written communication skills in English
- Willingness to work in rotational shifts (days & nights)

Pay: ₹27,000.00 - ₹35,000.00 per month

Perks:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Representative (Gurugram)
🏢 CHRO Consulting
📍 Gurugram