Jira Systems Administrator
- Create, manage, and support all administrative functions associated with the Atlassian product suite
- Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations
- Partner with internal teams that use our Jira instance to manage their work, build solutions that meet their unique needs, and determine ways to optimize and improve Jira/Confluence setup and workflows
- Understand system architecture of upstream and downstream impacts when implementing solutions
- Support and resolve issues as they arise including investigation and advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required
- Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams




- Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.

Qualifications & Experience:
- 3 or more years of relevant job experience
- Proficient in Confluence space administration
- Process governance experience or strong automation workflow knowledge
- Experience with REST API and JSON
- Proven track record with Atlassian plugin installations and upgrades
- Hands-on experience supporting Atlassian tools
- Experience with Agile methodology lifecycle
- Excellent time management and prioritization skills
- Ability to work in a collaborative, team setting
- Strong analytical and problem-solving skills
- Proficient in both verbal and written communication in English and attention to detail
- Strong interpersonal skills to communicate with stakeholders

Nice to have:
- One or more Atlassian certifications is a plus
- Resource reporting and forecasting through 3rd party Jira apps or tools
- Experience using and

📌 Jira Systems Administrator (New Delhi)
🏢 Blacksmith Agency
📍 New Delhi