, Gurugram
- We're looking for a Supervisor Service Quality in India who will be responsible in managing and improving incident management processes.

Responsibilities:
- Improving the incident management process;
- Control over the time of incidents' resolution and its quality;
- Responding to inquiries from law enforcement agencies;
- Reduction of negative consequences and reputational damage, if the incident did occur;
- Checking calls on incidents and assessing quality department employees;
- Providing trainings for agents;
- Give an assistance to specialists in making decisions on incidents;

Qualifications:
- Competent verbal and written communication.
- Knowledge of English, Hindi
- PC knowledge at the confident user level;
- Developed communication skills;
- Initiative, independence, focus on the result, the ability to bring things to a close;
- Ability to work with large amounts of information, multitasking;
- Organizational skills;
- Management skills;
- Friendliness,



tactfulness and resistance to stress, patience
- Work experience in a similar position.

Conditions & Benefits:
- Initial training
- Shift work 5/2 shift work/rotation (morning, daytime. night time)
- Stable salary
- Unlimited opportunities for skilled and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days from the date it was received.- If your experience meets the requirements of our company, we will contact you. If you receive no feedback it means that currently there are no suitable vacancies for you.

📌 Supervisor of Service Quality (Gurugram)
🏢 inDrive
📍 Gurugram