Company Description

WHY WORK FOR ACCOR??
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Chance to grow within your property and across the world
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description:
Prime Function:
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of Grand Mercure at Gopalan Mall Bengaluru should be brought to the attention of the Management.
- _ People Management_
- Provide effective support to the team to enable them to provide effective and efficient services.




- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- _ Financial Management_
- Identify optimal, cost effective use of the resources and educate the team on the same.
- _ Operational Management_
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive

📌 Gsa - Front Office (Bengaluru)
🏢 Accor
📍 Bengaluru