ob Title: Customer Support Executive / AssociateJob Summary

Roles & Responsibilities
- Handle inbound and outbound customer calls professionally
- Resolve customer queries, complaints, and service requests
- Provide accurate information about products and services
- Maintain records of customer interactions in CRM systems
- Follow communication scripts and company guidelines
- Escalate unresolved issues to the concerned team
- Ensure customer satisfaction and service quality
- Meet daily/weekly performance targets
- Maintain confidentiality of customer information

Required Skills & Qualifications
- Excellent communication skills (verbal & written)
- Ability to handle customers politely and patiently
- Basic computer knowledge (MS Office, CRM tools)
- Problem-solving and active listening skills
- Ability to work in shifts (if required)

Preferred Skills
- Experience in BPO / Call Center / Voice Process
- Knowledge of US/UK process or domestic process

Work Details
- Voice / Non-Voice / Chat Support
- Day Shift / Night Shift (as per process)
- Work From Office

Work Location: In person

Work Location: In person

📌 Customer Support Associate (Nagpur)
🏢 SHUL Ventures
📍 Nagpur