Qualification: Undergraduate/Graduate

Experience: 0-2 years

Skills Required

- Excellent verbal communications skills.
- Strong presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
- Comfortable making calls and communicate with customers.
- Knowledge in basic computer, internet, office and related web applications.
- Excellent Convincing Skill.
- Ability to handle multiple tasks simultaneously in an organized way.
- Proven customer support experience or experience as a client service representative.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond.

Roles & Responsibilities:

- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions,



process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Responding in a timely manner to service issues and requests.
- Setting up recent accounts / clients.
- Managing incoming calls and customer service inquiries.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Providing ehrms software support to the clients.
- coordinating with IT project coordinator & development team.

Shift Timings: Day Location: Airoli, Navi Mumbai.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Application Question(s):
- What was your last drawn in hand salary ?

Experience:
- CRM software: 1 year (Preferred)

Location:
- Airoli, Navi Mumbai, Maharashtra (Preferred)

Work Location: In person

📌 [HRMS] Client Success Associate (Airoli)
🏢 Neural IT
📍 Airoli