Are you fluent in Dutch or Polish? Are you looking to build your career in a dynamic, multilingual customer service environment? Do you thrive on helping guests feel heard, supported, and well-informed? At Fusion CX, we are hiring Reservation Employees to join our growing team in Kosovo. If you have a passion for hospitality, robust communication skills, and enjoy providing high-quality service through multiple channels, this is your chance to shine.

Job Purpose

Main Responsibilities
- Actively sell accommodations to optimize occupancy based on guest preferences.
- Execute up-selling and cross-selling strategies (e.g., upgrades, additional services).
- Follow up on reservations, options, and cancellation deadlines.
- Maintain accurate customer data using Fidelio Suite 8 and external systems.
- Sell and handle issues related to tickets, vouchers, and service coupons.
- Assist guests directly and conduct on-site guided tours.
- Distribute brochures and promotional materials.
- Contribute to reporting, data analysis, and statistical tracking.




- Collaborate with other departments to ensure smooth communication and workflow.
- Support departments during peak periods (e.g., Front Office, Camping Reception, Group & Event Reservations, Complaint Management).
- Regularly monitor communication channels for functionality and availability.
- Follow quality and reservation standards; maintain accuracy and professionalism.
- Use work materials responsibly.
- Perform additional tasks essential for operational continuity.

Job Requirements:
Required Qualifications
- Ideally, vocational training in Hospitality, Tourism, or the Travel industry.
- Initial work experience in responsibilities listed.
- Proficiency in hotel software (preferably Micros Fidelio Suite 8).
- Proficient in Dutch or Polish.

Team Collaboration
- Participate in team meetings, project groups, and trade fairs as needed.
- Ensure effective cross-functional collaboration with other departments.

Skills & Competen

📌 Reservation Employee (Kati)
🏢 Fusion CX
📍 Kati