:
SAS MCS Cloud Operations Administrator

You will work with the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.

Primary Responsibilities:
- Deliver excellent customer service using a customer first and continuous improvement mindset.
- Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
- Provide support for global PSD/Partner delivered ETL and automations.
- Ability to join and drive MI calls in coordination with various teams within CIS and with customer vendors.
- Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
- Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
- Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
- Configure, manage,



monitor, and debug mid-tier software.
- Develop tools and software to manage SAS and third-party software.
- Diagnose, document, report, and resolve system problems.
- Work directly with external customers and interface with other support teams and vendors.
- Mandatory - 24x7 Shift working as per business demand.
- Mandatory - Participate in a 24x7x365 on-call rotation.

Additional responsibilities may include:
- Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
- Serve as technical escalation support for other team members.
- Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.

Essential Requirements:
- Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related fi

📌 Sas Administrator (Pune)
🏢 SAS
📍 Pune