Job Summary

The Telecaller will be responsible for contacting potential customers, handling inquiries, providing basic project information, and generating qualified leads for the sales team. The role focuses on calling, follow-ups, and maintaining accurate records.

Key Responsibilities
- Make outbound calls to prospective customers from provided data
- Handle inbound calls and customer inquiries professionally
- Explain basic details of Swapnyog Infra projects (location, pricing range, amenities)
- Identify customer interest and generate qualified leads
- Schedule site visits or pass interested leads to the sales team
- Regular follow-ups with interested prospects
- Maintain daily call logs and lead records in Excel/CRM
- Achieve daily call and lead targets
- Coordinate with the sales team for lead handover
- Maintain polite and qualified communication at all times

Required Skills & Competencies




- Good communication skills in Hindi and English (Marathi is an added advantage)
- Ability to convince and handle customer objections
- Basic computer knowledge (Excel, calling systems)
- Positive attitude and willingness to work under targets
- Patience and customer-handling skills

Educational Qualification
- 12th Pass / Graduate (any stream)

Experience
- 0-2 years of experience in Telecalling / Customer Support / Sales Calling
- Freshers can also apply

Key Performance Indicators (KPIs)
- Number of calls made per day
- Lead generation and qualification rate
- Follow-up effectiveness
- Accuracy of call and lead reports

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,198.07 - ₹16,000.00 per month

Work Location: In person

📌 Telecaller (Punawale)
🏢 Swapnyog Infra India
📍 Punawale