About Us

We manage multiple homestays, primarily listed on Airbnb. Our focus is not just hosting guests, but delivering a consistently excellent, warm, and hassle-free experience that results in 5-star ratings every single month.

Guest satisfaction and reputation are our top priorities, and this role plays a central role in ensuring both.

Role Overview

This is a full-time, hands-on operations role combining guest communication, on-ground coordination, caretaker management, and daily oversight of homestay operations.

The primary objective of this role is:
To ensure every guest has a smooth experience from booking to checkout and is happy enough to leave a 5-star rating.

Key Responsibilities

1. Guest Communication (Before & After Booking)

Respond promptly to guest queries on Airbnb before and after booking.

Answer questions related to the property, amenities, check-in process, location, and stay expectations.

Maintain a polite, reassuring, and skilled tone at all times.

2. Booking Confirmation & WhatsApp Coordination

As soon as a booking is received:




Reply to the guest on Airbnb with a thank-you message.

Inform them that further details will be shared on WhatsApp.

Retrieve and save guest contact details from Airbnb.

Initiate WhatsApp communication on behalf of the host.

Share information gradually (check-in details, directions, house rules, local guidance), not all at once.

Handle all guest communication before, during, and after the stay via WhatsApp.

3. Guest Arrival & Check-in Coordination (Critical Responsibility)

Coordinate closely with guests when they are on the way to the property.

If required:
Speak directly with the auto or cab driver to guide them to the exact location.

Share live directions and landmarks.

Stay in touch with the guest until they reach the property successfully.

Inform and update the caretaker about expected arrival times to ensure smooth check-in.

4. Caretaker Coordination & Daily Operations

Maintain a daily ch

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