Job description:
We are looking for a confident and customer-focused Hotel *Telecaller* to promote our hotel services, handle inquiries, and generate leads through outbound and inbound calls.

The Telecaller will play a key role in building relationships with potential guests and corporate clients, ensuring a positive first impression of our brand. This position requires excellent communication skills, a persuasive approach, and a passion for hospitality.

Responsibilities:
Outbound Calls: Contact potential clients, including individuals, travel agencies, and corporate organizations, to promote hotel rooms, event spaces, and special packages.

Inbound Inquiries: Handle incoming calls from guests and clients, addressing questions about room availability, rates, amenities, and events with professionalism and accuracy.

Lead Generation: Identify and qualify sales leads, passing them to the sales team for follow-up, and maintaining a pipeline of prospective clients.

Booking Assistance: Assist clients in making reservations over the phone,



ensuring accurate entry of details into the hotel’s reservation system.

Customer Service: Provide exceptional service by addressing client concerns, offering solutions, and ensuring a positive experience to encourage repeat business.

Follow-Ups: Conduct follow-up calls to confirm bookings, gather feedback, or re-engage past clients to promote loyalty programs or upcoming offers.

Data Management: Update and maintain client information in the CRM system, including call logs, preferences, and booking details.

Sales Targets: Achieve daily, weekly, and monthly call and booking targets as set by the sales manager.

Market Awareness: Stay informed about hotel promotions, local events, and competitor offerings to provide relevant information to clients.

Qualifications:
Education: High school diploma or equivalent required; a degree or diploma in hospitality, marketing, or a related field is a plus.

Experience: 1-2 years of experience in

📌 Telecaller (Banjara Hills)
🏢 Politikos Internet Media
📍 Banjara Hills