Must Have:
- Strong knowledge of ITIL processes (Incident, Request, Problem Management).
- Experience with Service Desk operations and ticketing tools (ServiceNow preferred).
- Excellent analytical and reporting skills.
- Familiarity with QA methodologies and audit processes.
- Good communication and coaching skills.
- Positive to Have:
- Exposure to ITIL Process
- Knowledge of CMDB & Service Mapping
Location
- NCR
Job Function
- IT INFRASTRUCTURE SERVICES
Role
- Specialist
Job Id
- 393946
Desired Skills
- IT Helpdesk | IT IS_Service Desk | Service Desk