Must Have:
- Excellent Communication skills both written & Verbal
- Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
- Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
- Troubleshooting E-mails (Outlook /Teams)
- Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team.
- Exposure to ITIL processes
- Mandate to work in 24x7.
- Co-ordination with multiple stake holders (including MIM)
- Positive to Have:
- Exposure to ITIL Process
Location
- NCR
Job Function
- IT INFRASTRUCTURE SERVICES
Role
- Specialist
Job Id
- 393949
Desired Skills
- IT Helpdesk | IT IS_Service Desk | Service Desk