Greetings from Savista!!

Hiring Senior Service Desk Analyst.

We are looking for a ServiceDesk Analyst to provide technical support and handle high-volume service requests. The role focuses on application access provisioning and deprovisioning, M365 user support, user onboarding/offboarding, password/MFA resets, basic troubleshooting, and ticket triage using enterprise ITSM tools such as Fresh works, ManageEngine SDP or ServiceNow.

Key Responsibilities

- User onboarding and offboarding.
- Password resets, account unlocks, and MFA resets.
- Manage user access using Active Directory.
- Provide L1 support for business applications.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Troubleshoot login, MFA, sync, Windows OS, and basic networking issues.
- Handle incident and service request tickets through ITSM tools.
- Support laptops, desktops, peripherals, and mobile devices.
- Escalate complex issues to L2/L3 teams.
- Maintain documentation, SOPs, and ticket updates.




- Assist in reporting and root cause analysis (RCA).

Required Skills
- Active Directory user management.
- Microsoft 365 fundamentals.
- Windows OS troubleshooting.
- Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi).
- Experience with ITSM tools such as ServiceDesk Plus, Freshservice, or ServiceNow.
- Strong communication and customer support skills.
- Ability to manage high ticket volumes and meet SLAs.

Qualifications
- 4-6 years of Service Desk / IT Support experience.
- ITIL Foundation Certification (Mandatory).
- CompTIA A+ or equivalent (Preferred).

Apply now to join our IT Support team and provide excellent end-user support in a quick-paced environment. Interested candidates share your resume to [email protected] or reach us at (phone hidden).

Regards,

Jency

📌 Hiring Senior Service Desk Analyst (Chennai)
🏢 Savista
📍 Chennai