Job Description
We are hiring an immediate Customer Experience Executive at Rasayanam to join our team in office in Gurugram.
nIf you believe customer support isn't just closing tickets, but actively owning issues from first contact to complete resolution, this role is for you.
nRole Essentials:
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- Role: Customer Experience Executiven
- Location: Gurugram (On-site / Office-based) | 6-daysn
- Experience: 1–3 years in D2C / E-commerce Customer Support & Escalationsn
- Compensation: Up to ₹4.5 LPA (Fixed budget)n
- Joining: Immediate joiners onlyn

nWhat You'll Be Doing:
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- Managing end-to-end inbound & outbound customer interactions across calls, WhatsApp, and email.n
- Handling order escalations, refunds, replacements, and RTO coordination with logistics partners.n
- Maintaining daily trackers, CSAT, FCR,



and CRM metrics.n
- Collaborating with warehouse, operations, and finance teams to solve customer pain points without unnecessary back-and-forth.n

nWho Should Apply:
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- You have solid hands-on experience handling calls, CRM/ticketing platforms, and basic Google Sheets/Excel reporting.n
- You communicate clearly, empathize with customers, and remain calm during escalations.n
- You can join immediately and work out of our Gurugram office.n

nHow to Apply:
nSend your updated resume to [email protected] with the subject line "Application: Customer Experience Executive - [Your Name]" or drop a direct message.

📌 Customer Experience Executive (Rewari)
🏢 Rasayanam
📍 Rewari