Job Description
We are looking for a Customer Support Associate – Seller Support to assist e-commerce sellers across their complete seller journey. You will handle seller queries, troubleshoot issues, provide accurate resolutions and ensure a smooth seller experience across supported channels. Requirements - Minimum experience of 6 months in E-commerce, Seller Support, Customer Support, Contact Centre or BPO. - Excellent verbal and written communication skills. - Strong customer/seller service orientation with empathy and active listening. - Good problem-solving and troubleshooting abilities. - Comfortable working in a high-volume, target-driven environment. - Strong attention to detail and ability to follow SOPs and policies. - Comfortable working across multiple systems and tools. - Ability to handle difficult customer interactions professionally. - Willingness to learn recent products, processes and systems quickly. Key Responsibilities - Handle seller queries through voice, chat and email.



- Understand seller concerns and provide accurate resolutions within defined processes and SLAs. - Support sellers across onboarding, account management, catalog, listings, pricing, inventory, orders, fulfilment, shipping, returns, refunds and payments. - Assist with seller performance, account health, promotions, disputes and appeals. - Diagnose issues using SOPs, knowledge resources and internal systems. - Manage escalations appropriately and ensure proper follow-up. - Maintain accurate case notes and documentation in CRM/case-management systems. - Meet individual quality, productivity, AHT, SLA, FCR and attendance targets. - Identify recurring seller issues and share Voice of Seller insights. - Participate in training, coaching, calibration and continuous improvement initiatives. Budget- upto 32,000 per month

📌 Customer Support Associate (Pune)
🏢 SocialKraft
📍 Pune