Hiring: Delivery Account Manager - Application Support

Location: Mumbai / Navi Mumbai

Experience: 18 - 20 Years

Domain: Banking / Financial Services

We are looking for an experienced Delivery Account Manager to lead Application Support engagements for Banking clients. The ideal candidate will have strong experience in delivery governance, stakeholder management, and ITSM-driven support environments.

Key Responsibilities

- Manage multiple project engagements and customer accounts
- Drive 24x7 Application Support delivery with effective shift planning
- Strong understanding of Banking domain Core Banking, Digital, Lending, and Cards
- Coordinate with SDLs, Support Engineers, and cross-functional teams
- Ensure adherence to ITSM processes (Incident, Problem, Change & Release Management)
- Drive governance, CSAT, and service improvement initiatives
- Conduct ticket trend analysis,



backlog reduction, and ageing analysis
- Lead client governance meetings and stakeholder communication
- Ensure proper documentation (SOPs, Runbooks, KEDB)
- Support team mentoring, staffing, and delivery management

Required Skills 18 - 20 years of experience in Application Support / Delivery Management

Strong exposure to Banking & Financial Services customers

Understanding of OS, Middleware, and Database environments

Knowledge of ITIL / ITSM frameworks

Experience in client relationship management & governance

Robust communication, leadership, and team management skills

If this aligns with your experience, feel free to share your profile at [email protected]

📌 Hiring: Delivery Account Manager / Application Support (Mumbai)
🏢 Clover Infotech
📍 Mumbai