Job title: Head of Operations

Location : Mohali / Mumbai

Experience : 7 to 10 Years

We are looking for an experienced Head of Operations to lead the end-to-end operations function for our trading technology business. The role will oversee Technical Operations (Linux / Trading Infrastructure) and Functional Operations, ensuring smooth, reliable and responsive support across algorithmic trading, proprietary and institutional trading desks, and manual trading platforms.

The ideal candidate will bring strong capital-markets domain knowledge, a practical understanding of trading technology and exchange connectivity, and proven experience leading cross-functional teams in a high-availability production environment.

Key Responsibilities

- Lead and manage the overall Operations function, including Linux Technical Support / Operations and Functional Support teams.
- The Head of Operations will be required to visit client locations ( Mumbai , Noida ) frequently.
- Oversee day-to-day operations of Algorithmic, Proprietary, Institutional and Manual Trading platforms.
- Ensure production stability, system availability and smooth trading operations during market hours.
- Manage operational workflows related to Algo Trading, FIX, DMA, SOR, APIs and exchange connectivity.
- Drive incident management, troubleshooting, escalation handling and timely resolution of critical production issues.
- Coordinate with Development, QA, Product, Deployment and Support teams for issue resolution, releases and production readiness.
- Establish robust monitoring, escalation and Root Cause Analysis (RCA) processes for recurring or critical incidents.
- Ensure smooth client onboarding, implementation, configuration, UAT, go-live and post-production support.
- Understand institutional and proprietary desk requirements and translate operational / business needs into actionable inputs for technical teams.




- Oversee deployment and operational support of directional, arbitrage and other algorithmic trading strategies.
- Work closely with institutional clients, trading desks and internal stakeholders on operational requirements, service quality and escalations.
- Ensure appropriate risk controls, operational checks and system-readiness processes before and during trading sessions.
- Define and continuously improve SOPs, operational controls, governance processes and team workflows.
- Track operational performance, system issues, client escalations and team deliverables through structured MIS and management reporting.
- Identify product and operational gaps and partner with Product and Development teams on enhancements and roadmap priorities.
- Build domain capability within the Operations team through structured training on capital markets, institutional flows, algos and trading systems.
- Mentor team leads and create a culture of ownership, accountability, proactive issue management and timely execution.
- Coordinate with internal and external stakeholders to ensure timely and successful product deliveries and implementations.
- Own ongoing client account management by reviewing current product usage and adoption, identifying underutilized capabilities and potential business opportunities, and recommending relevant products or services for upselling and cross-selling. Conduct structured monthly / quarterly client engagement to share new product launches, features,



enhancements and applicable solutions.

Required Skills & Qualifications

- 7 - 10 years of relevant experience in Capital Markets, Trading Technology, Stock Broking or FinTech, with proven experience leading Operations, Technical Support and/or Functional Support teams.
- Strong understanding of Algorithmic Trading, Proprietary Trading and Institutional Trading workflows.
- Good understanding of manual trading and dealer / trading-terminal operations.
- Hands-on exposure to FIX Protocol, DMA, SOR, API-based order routing and exchange connectivity.
- Working knowledge of Linux-based production environments, application monitoring and troubleshooting.
- Experience handling production incidents, client escalations and RCA in live trading environments.
- Strong understanding of trading risk controls, operational readiness and market-hour support processes.
- Proven ability to coordinate across Product, Development, QA, Deployment and client-facing teams.
- Strong stakeholder management, communication, problem-solving, team leadership and decision-making skills. Commercial awareness with the ability to identify account growth, cross-sell and upsell opportunities from client usage and business needs.

Preferred Profile

- Experience with a broker, exchange technology provider, OMS/RMS provider, algorithmic trading technology company or similar capital-markets setting.

- Prior experience managing live trading operations for Proprietary and/or Institutional desks.
- Exposure to Indian exchanges such as NSE, BSE and MCX; international market exposure would be an advantage.
- Experience managing mission-critical systems where uptime, latency, risk management and rapid incident resolution are essential.

- Demonstrated experience building, mentoring and leading high-performing operations teams.

📌 Head Operations Services (Sahibzada Ajit Singh Nagar)
🏢 uTrade Solutions
📍 Sahibzada Ajit Singh Nagar