– HEAD OF OPERATIONS

Position

Head of Operations

Department

Operations

Reporting To

Director / Managing Director

Employment Type

Full time

Experience

8–12+ Years

CTC Budget

■ 9–12 LPA

Industry

Tender / Business Services / B2B Services

1. The Head of Operations exists to align the founder's strategic vision with the process, systems, and accountability structures needed to scale MIPL sustainably. The founder brings strong strategic direction, market insight, and new ideas; this role converts that vision into disciplined execution — consistent delivery, measurable growth, and a scalable operating structure across all three verticals.

SECTION 2: KEY RESPONSIBILITIES

2.1 Operational Leadership & Strategic Alignment

Own the translation of founder-level vision into structured, executable operating plans across NationalTenders.com, DATEK, and Talk On Tenders.

2.2 Performance, Process & Risk Management

Own KPI systems, workflow design, and continuous improvement across all functions; proactively identify and mitigate operational risks before they affect delivery or growth.

2.3 Budget & Resource Management

Own budget planning, cost control, and resource allocation decisions across the functions under this role's authority.

2.4 Strategic Partnership with Founder

Act as the founder's primary operational thought-partner — translating ambition into a structure that scales, and providing the independence to challenge decisions with data when needed.

SECTION 3: JOB RESPONSIBILITIES

2.1 Operational Leadership & Strategic Alignment





Translate founder's quarterly/annual strategic goals into department-level execution plans with clear owners and timelines

Conduct monthly reviews of progress against strategic goals across all three verticals

Identify and prioritize initiatives that directly support scaling (new market entry, product expansion, team growth)

2.2 Performance, Process & Risk Management

Build and maintain weekly KPI dashboards for Support, IT, Content, and Sales

Run root-cause analysis whenever a department misses targets for 2+ consecutive review cycles (diagnose training/process/capacity/tooling gaps before proposing fixes)

Document requirements and delivery timelines for all active IT/technology projects; run weekly delivery check-ins

Maintain a risk log for operational, delivery, and compliance risks; review monthly

2.3 Budget & Resource Management

Prepare and manage departmental budgets in coordination with the founder

Track cost-efficiency metrics (cost-per-lead, cost-per-support-ticket, etc.) and report monthly

Plan headcount and resource needs in line with growth targets across verticals

Approve/oversee resource allocation requests from functional leads within budget

2.4 Strategic Partnership with Founder

Deliver a structured monthly/quarterly business review to the founder covering performance, risks, and recommendations

Proactively flag and push back — with data — on decisions that may not align with operational reality or long-term scalability

Represent the founder's priorities in day-to-day decisions when the founder is not directly involved

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Work Location: In person

📌 Head of Operations (Ahmedabad)
🏢 Marvel Infocomm
📍 Ahmedabad