We're hiring a Guest Experience & Operations Manager to be the face of our event resort,managing clients from first enquiry through booking, event hosting, and stay, while overseeing housekeeping and daily operations.
Responsibilities:
- Handle enquiries (calls, email, WhatsApp) and convert them into confirmed bookings
- Guide clients through the entire journey - booking, planning, event/stay execution, checkout
- Coordinate bookings, prevent scheduling conflicts, and liaise with F&B;, vendors, and maintenance teams
- Supervise housekeeping staff; ensure rooms and event spaces are always guest-ready
- Be the on-ground point of contact for guest requests and issue resolution
- Maintain booking records and share occupancy/feedback reports with management
Pay: ₹15,000.00 - ₹20,000.00 per month
Education
- Bachelor's (Required)
Location
- Manalur, Thrissur, Kerala (Preferred)
Work Location: In person
📌 Guest Experience & Operations Manager (Manalur)
🏢 Riva
📍 Manalur