Role & responsibilities The Guest Experience Officer is responsible for delivering exceptional customer service and ensuring every guest has a positive, memorable experience. The role focuses on guest engagement, complaint resolution, service quality, and maintaining high standards of hospitality across the premises.

KRA

1. Guest Interaction & Service Excellence

2. Guest Feedback & Issue Resolution

3. Operational Support

4. Customer Relationship Management

5. Administration & Reporting

Skills & Competencies Required

- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to handle pressure and resolve conflicts professionally.
- Good coordination and multitasking abilities.
- Pleasant personality with a positive attitude.
- Basic computer skills (MS Office, CRM tools).





Qualification & Experience

- Education: Graduate in Hospitality, Hotel Management, Business Administration, or related field (preferred).
- Experience: 1 years of experience in customer service, front office, hospitality, or guest relations. Freshers with strong communication skills may be considered.

Key Performance Indicators (KPIs)

- Guest satisfaction scores (NPS/Feedback ratings).
- Resolution time for guest issues.
- Number of positive guest reviews.
- Adherence to service standards and SOPs.

Perks & Advantages

As per Company Norms

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📌 Guest Experience Officer (Dehradun)
🏢 Epiphany Hospitality
📍 Dehradun