We are seeking a Front Office Specialist to join our team at a prestigious resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring smooth front desk operations.

Responsibilities

- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and resolve any issues promptly
- Manage reservations and assist with booking arrangements
- Operate phone systems and direct calls to the appropriate department
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

- Previous experience in a hotel or resort front desk role is preferred
- Strong customer service skills with a focus on guest relations
- Knowledge of hospitality industry practices and procedures




- Proficiency in using front office software and phone systems
- Bilingual skills are a plus
- Excellent communication and interpersonal abilities
- Diploma or degree in Hospitality Management or related field is advantageous

If you are passionate about providing exceptional guest experiences and have a background in hotel management, we invite you to apply for the Front Office Specialist position at our esteemed resort. Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Adaptable schedule
- Food provided
- Internet reimbursement
- Leave encashment
- Paid sick time

Ability to commute/relocate:
- Kochi, Kerala (Kochi): Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Front office Gsa (Kochi)
🏢 Fragrant Nature Kochi
📍 Kochi