Position : Front Office Executive

Company : U Fly International Aviation Academy

Job Location : Palarivattom, Kochi

Employment Type : Full-Time

Job Summary U Fly International Aviation Academy is looking for a Front Office Executive who will be responsible for managing the reception area, handling student and visitor enquiries, coordinating calls and appointments, and providing professional administrative support. The ideal candidate should have excellent communication and interpersonal skills, a pleasant personality, and the ability to handle students, parents, visitors, and staff professionally.

Key Responsibilities

- Welcome and greet students, parents, visitors, and guests in a professional and courteous manner.
- Handle incoming and outgoing telephone calls and direct them to the appropriate department or staff member.
- Respond to student and parent enquiries regarding courses, admissions, training schedules, fees, and academy-related information.
- Provide accurate information about U Fly International Aviation Academy and its programs.
- Manage walk-in enquiries and coordinate with the admissions/counseling team for further assistance.
- Maintain the reception area in a clean, organized, and professional manner.
- Manage visitor records, appointments, and front-office documentation.
- Receive and distribute correspondence, courier items, and other documents.
- Coordinate appointments and meetings for management, faculty, counselors, and other staff.
- Assist the admissions team with basic administrative and student-support activities.
- Maintain student enquiry records and update relevant registers or systems.
- Coordinate with different departments to ensure smooth day-to-day operations.
- Assist in organizing seminars, student orientation programs, events, and academy activities.




- Handle student and visitor concerns professionally and escalate issues to the concerned authority when required.
- Maintain confidentiality of student, staff, and organizational information.
- Perform other administrative and front-office duties assigned by management.

Educational Qualification

- Minimum : Plus Two / Higher Secondary qualification.
- Preferred : Graduate in any discipline.
- Candidates with qualifications in Business Administration, Hospitality, Aviation, Travel & Tourism, or Office Administration will be preferred.

Experience

- 0–2 years of experience in front office, reception, customer service, administration, hospitality, education, or a related field.
- Freshers with good communication skills and a professional personality may also be considered.

Required Skills

- Excellent verbal and written communication skills.
- Valuable interpersonal and customer-service skills.
- Pleasant, confident, and qualified personality.
- Good telephone etiquette.
- Basic computer knowledge, including MS Office, email, and internet applications.
- Good organizational and time-management skills.
- Ability to multitask and handle visitors and enquiries efficiently.
- Strong coordination and follow-up skills.
- Ability to work effectively as part of a team.
- Professional appearance and positive attitude.
- Fluency in English and Malayalam; knowledge of Hindi or other languages is an added advantage.

Preferred Candidate Profile The ideal candidate should be:

- Friendly, approachable, and student-focused.
- Confident in interacting with students, parents, and visitors.
- Well-groomed and professionally presented.
- Patient and capable of handling enquiries calmly.
- Proactive and responsible in completing assigned tasks.
- Willing to learn about aviation courses and academy procedures.
- Capable of representing U Fly International Aviation Academy in a professional manner.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Front Office Executive (Palarivattom)
🏢 UFLY International
📍 Palarivattom