Key Responsibilities

- Greet, welcome, and check-in/check-out guests in a courteous and professional manner

- Handle guest reservations, walk-ins, and room allocations accurately

- Answer phone calls, respond to guest queries, and handle requests/complaints promptly

- Coordinate with housekeeping, F&B;, and other departments for guest requirements

- Maintain accurate guest records, billing, and cash/credit transactions

- Upsell rooms and hotel services wherever possible

- Ensure the front desk and lobby area are clean, organized, and presentable at all times

- Handle foreign exchange, safe deposits, and guest luggage as per SOP

- Prepare daily reports (arrivals, departures, occupancy, revenue)

Requirements

- Graduate / Hotel Management degree or diploma preferred

- 1–3 years of experience in a similar front office role (hotel/hospitality background preferred)

Perks

- Food provided

- Health insurance

- Leave encashment

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) (Mumbai)
🏢 Aralia Hotels
📍 Mumbai