Company Description Eterno Hotels and Resorts offers guests an inviting escape into a new world of comfort and relaxation. The team focuses on anticipating and fulfilling every guest need to create memorable and personalized stays. The property is committed to warm hospitality, attentive service, and a welcoming atmosphere for all visitors. Working at Eterno means contributing to exceptional holiday experiences and being part of a service-oriented culture.

Role Description This is a full-time, on-site Front Office Executive role based in Idukki.

The Front Office

Executive will greet guests, manage check-in and check-out processes, and handle room reservations and inquiries at the reception desk. Daily tasks include responding to phone calls and emails, coordinating with housekeeping and other departments, and maintaining accurate records of guest information and payments. The role also involves resolving guest concerns, providing local information and assistance, and ensuring a professional, courteous,



and efficient front office environment.

Qualifications

- Candidates should possess strong Customer Service and Front Office skills to manage guest interactions and reception operations effectively.
- Candidates should possess excellent Communication and Interpersonal Skills to build rapport with guests and collaborate with team members.
- Candidates should possess Receptionist Duties experience, including handling calls, maintaining logs, and managing bookings.
- Relevant experience in hospitality or hotel front office operations is preferred.
- Ability to work in shifts, stay calm under pressure, and handle multiple tasks with attention to detail.
- Basic computer proficiency, including hotel management or reservation systems, is an advantage.
- Qualified appearance and a courteous, service-focused attitude are essential.

📌 Front Office Executive (Idukki)
🏢 Eterno Hotels and Resorts
📍 Idukki