Front Office Executive

Organisation: Saaya Academy (Under Sri jayendra saraswathi Vidyalaya School)

Location: Coimbatore

Employment Type: Full-time

Role Purpose The Front Office & Executive will be responsible for managing front-office operations, handling student and parent enquiries, supporting admissions, developing institutional relationships, and representing Saaya Academy through school visits, events, seminars, workshops, and other outreach activities.

The role requires a confident, organised and people-oriented individual with excellent communication, follow-up and networking skills who can independently manage both office-based and field responsibilities.

Key Job Roles1. Front Office & Enquiry Management

- Manage walk-in, telephone, WhatsApp and online enquiries.
- Provide accurate information about courses, eligibility, fees, schedules and admission procedures.
- Maintain enquiry, lead and follow-up records.
- Follow up with prospective students in a timely and professional manner.
- Coordinate visitors, appointments and day-to-day front-office communication.
- Ensure a welcoming and professional experience for students, parents and visitors.

2. Admissions & Student Coordination

- Assist prospective students throughout the admission and documentation process.
- Explain admission procedures and guide students regarding required documents.
- Coordinate with the Admissions Committee/team regarding applications and pending requirements.
- Follow up with prospective students and support genuine enquiries through the admission process.
- Maintain updated admission records and student communication.
- Ensure timely communication regarding admission status, schedules and requirements.

3. College & Institutional Outreach

- Identify and develop relationships with colleges and educational institutions.
- Coordinate with college management, faculty members, placement officers and student representatives.
- Arrange meetings, seminars, workshops and awareness programmes in colleges.
- Conduct regular institutional visits and represent Saaya Academy professionally.
- Develop a network of institutional contacts for future collaborations.




- Generate student leads through college outreach activities and ensure proper follow-up.

1. Events, Seminars & Workshopst in planning and coordinating seminars, workshops, orientations and promotional events.

- Coordinate with colleges, speakers, participants, vendors and other stakeholders.
- Support event logistics, registration, communication and on-ground arrangements.
- Ensure events are conducted smoothly and according to the planned schedule.
- Maintain records of participants and leads generated through events.
- Support post-event follow-up and communication.

5. Marketing & Content Coordination

- Support local promotional and marketing activities of Saaya Academy.
- Coordinate photography and videography requirements for events and activities.
- Capture basic photographs and videos during seminars, workshops and outreach programmes.
- Coordinate with photographers, videographers and external vendors when required.
- Support basic live social-media updates during important events.
- Ensure important activities and achievements are properly documented.
- Assist the marketing team with promotional activities as assigned.

6. Lead Generation & Follow-up Generate leads through college visits, events, referrals, campaigns and institutional networking.

- Maintain an updated database of enquiries and prospective students.
- Categorise and track leads based on their status and level of interest.
- Conduct regular follow-ups through calls, WhatsApp and other communication channels.
- Coordinate with the admissions team to ensure effective lead conversion.
- Prepare basic lead and follow-up reports when required.

7. Relationship Management

- Build positive relationships with students, parents, colleges and educational professionals.




- Maintain regular communication with institutional contacts.
- Handle enquiries and concerns professionally and escalate matters when necessary.
- Represent Saaya Academy positively and professionally at all times.
- Develop long-term institutional relationships that support admissions and outreach initiatives.

Key Performance Areas The candidate will be expected to contribute effectively in the following areas:

- Front-office and enquiry management
- Student enquiry follow-up
- Admission coordination and lead conversion
- College and institutional networking
- Number and quality of institutional visits
- Seminars, workshops and event coordination
- Lead generation through outreach activities
- Timely follow-up and maintenance of records
- Professional representation of Saaya Academy
- Marketing and content-support activities

Qualification & Experience

- Bachelor's degree in any discipline.
- Preferred backgrounds include Business Administration, Marketing, Communications, Psychology, Education or related fields.
- 1–3 years of experience in front office, admissions, sales, business development, education, outreach, customer relations or event coordination is preferred.
- Freshers with strong communication, confidence, initiative and interpersonal skills may also be considered.

Essential Skills
- Excellent communication skills in English and Tamil.
- Solid interpersonal and networking abilities.
- Professional and confident approach when interacting with students, parents and institutions.
- Good organisational and time-management skills.
- Strong follow-up and relationship-management abilities.
- Ability to work independently with limited supervision.
- Willingness to travel locally for college visits, meetings and events.
- Basic proficiency in Google Workspace/Microsoft Office, spreadsheets, email and WhatsApp.
- Basic understanding of social media and digital communication.
- Professional appearance and ability to represent the organisation positively.

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits

- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Executive cum Admin (Singanallur)
🏢 Sri Jayendra Saraswathy Vidyalaya Institution
📍 Singanallur