– Front Office Executive

Key Responsibilities

· Greet and assist patients, attendants and visitors professionally.

· Understand patient requirements and guide them to the appropriate department/doctor.

· Handle patient queries and provide accurate information regarding hospital services, OPD timings and procedures.

· Maintain professional communication and patient-friendly behavior at all times.

· Manage OPD registration and appointment scheduling.

· Coordinate with doctors, nursing staff and respective departments for smooth patient flow.

· Handle OPD follow-up calls to patients regarding appointments, consultations, investigations and treatment follow-ups.

· Maintain records of appointments and follow-up communication.

· Perform accurate patient registration in the hospital information system.

· Verify and update patient demographic and contact details.

· Coordinate admission formalities for IPD patients.

· Explain admission procedures, required documents and hospital processes to patients/attendants.

· Coordinate with nursing, billing, TPA/PMJAY and other departments for timely admission.

· Register eligible patients and complete required processes on the PMJAY portal.

· Perform PMJAY patient blocking/pre-authorization-related activities as per hospital procedure.

· Coordinate with the concerned departments for timely discharge of patients.





· Ensure completion of required discharge formalities and documentation.

· Ensure PMJAY discharge formalities are completed accurately and within the required timeline.

· Make follow-up calls to discharged patients and OPD patients as assigned.

· Coordinate with patients regarding appointments, reports, investigations and doctor follow-ups.

· Escalate patient complaints or service issues to the concerned supervisor/HOD.

· Maintain proper records of calls, appointments and patient interactions.

Qualification

- Graduation in any discipline from a recognized institution.

Experience

- 1–3 years of experience as a Front Office Executive in the hospital/healthcare sector is preferable.
- Experience in PMJAY portal operations, patient registration, admission and discharge processes will be an added advantage.

Key Skills

- Good communication and interpersonal skills.
- Patient-friendly and courteous approach.
- Basic computer and hospital software/HIS knowledge.
- Knowledge of PMJAY portal and blocking process.
- Ability to handle patients and attendants calmly, especially during busy OPD/IPD hours.
- Positive follow-up and telephone communication skills.
- Willing to work in Rotational Shift.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Executive (Chandrasekharpur)
🏢 Aditya Ashwini Hospital
📍 Chandrasekharpur