We are looking for a responsible and well-organised Front Office Coordinator who can manage daily office activities, coordinate customer orders and communicate professionally with customers through WhatsApp.

This role requires someone who is comfortable working with computers, handling multiple orders at the same time and following up with different departments to ensure each order progresses correctly.

Key Responsibilities

- Handle customer enquiries through WhatsApp professionally and promptly.
- Manage online orders and verify customer requirements and order details.
- Coordinate orders with the production team and other departments.
- Follow up on order progress and ensure key customer instructions are communicated correctly.
- Assist customers with measurements, customisation queries and order-related clarifications.
- Handle customer concerns and complaints calmly and professionally.
- Prepare billing, invoices, barcode labels and other order-related documentation.
- Check shipping methods, dispatch requirements and delivery priorities.
- Maintain accurate customer and order records.




- Follow up on pending tasks and ensure nothing important is missed.
- Support general day-to-day office administration.

Requirements
- Good spoken and written English is essential.
- Comfortable communicating with customers through WhatsApp.
- Good computer and internet skills.
- Strong attention to detail and organisational ability.
- Ability to manage multiple tasks and follow up independently.
- Calm and professional when handling customer concerns.
- Positive attitude and willingness to coordinate with the team.
- Responsible, punctual and dependable.

Previous experience in customer service, office coordination, e-commerce or order processing will be an advantage. We are looking for someone who takes ownership of their responsibilities, communicates clearly and is willing to learn our complete order-management process.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Experience

- total work: 1 year (Preferred)

Work Location: In person

📌 Front Office Coordinator (Kochi)
🏢 Navin Creations
📍 Kochi