Position: Front Office Executive

Industry: EdTech / Education Technology

Department: Administration / Operations

Experience: 1–3 Years

Location: Calicut, Kerala

Job Summary

We are looking for a professional, friendly, and well-organized Front Office Executive to manage the reception area and provide effective administrative and customer support. The candidate will be responsible for handling visitors, calls, inquiries, student interactions, and day-to-day front-office activities while maintaining a positive image of the organization.

Key Responsibilities

- Manage the front desk and reception area efficiently.
- Welcome and assist students, parents, candidates, visitors, and clients.
- Handle incoming and outgoing telephone calls and emails professionally.
- Respond to inquiries regarding courses, training programs, schedules, and general information.
- Coordinate with the Academic, Sales, HR, and Administration teams for visitor and student requirements.
- Maintain visitor records, enquiry details, and front-office documentation.
- Handle incoming and outgoing courier, mail, and office correspondence.
- Schedule appointments and coordinate meetings with concerned team members.
- Assist with student registration, enquiry follow-ups, and basic administrative activities.
- Maintain office reception, meeting rooms, and common areas in an organized manner.
- Support the administration team with daily office operations.
- Maintain and update necessary records, registers, and reports.
- Handle basic data entry and documentation using MS Office / Google Workspace.
- Ensure professional communication and a positive experience for visitors and students.
- Support events, seminars,



workshops, and other organizational activities when required.
- Escalate complaints or important enquiries to the concerned department promptly.

Required Skills
- Excellent communication and interpersonal skills.
- Pleasant personality with a professional approach.
- Good telephone etiquette and customer-handling skills.
- Strong organizational and coordination abilities.
- Basic knowledge of MS Office / Google Workspace.
- Ability to multitask and manage responsibilities efficiently.
- Good follow-up and problem-solving skills.
- Ability to work effectively in a quick-paced environment.
- Good English communication; knowledge of the local language is an advantage.

Qualifications
- Bachelor's degree or equivalent qualification.
- Previous experience in Front Office, Reception, Administration, Customer Service, or EdTech is preferred.
- Freshers with excellent communication and interpersonal skills may also be considered.

Key Performance Indicators (KPIs)
- Professional handling of visitors and enquiries.
- Response time and quality of customer communication.
- Accuracy of records and documentation.
- Effective coordination with internal departments.
- Timely completion of front-office and administrative tasks.
- Overall visitor/student experience.

Preferred Candidate Profile A well-groomed, confident, customer-focused, and organized professional who can effectively manage front-office operations and represent the organization in a positive and professional manner. Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Commuter assistance
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Front Office Assistant (Kozhikode)
🏢 HOC
📍 Kozhikode