Position: Front Desk Manager

Department: Customer Experience / Front Desk

Location: Vadodara (Sevasi)

Employment Type: Full-Time

About the Role

We are looking for a smart, well-groomed, confident and customer-focused Front Desk Receptionist to be the first point of contact for our luxury pre-owned car showroom.

The ideal candidate should have excellent communication skills, a pleasant personality and the ability to provide a premium hospitality experience to every customer visiting the showroom.

Key Responsibilities

- Welcome and greet every customer with warmth, professionalism and courtesy.
- Create a premium and welcoming experience for showroom visitors.
- Understand the customer's basic requirement and direct them to the appropriate Sales Consultant / Relationship Manager.
- Manage the reception desk, visitor entries and customer appointments.
- Handle incoming telephone calls, WhatsApp enquiries and basic customer queries professionally.
- Coordinate customer appointments, test drives and showroom visits.
- Offer refreshments such as water, tea or coffee to customers and guests.
- Maintain a neat, organized and presentable reception area.
- Maintain customer and visitor records accurately.
- Coordinate with the sales, delivery and management teams for customer requirements.
- Receive and distribute courier/document deliveries.
- Assist with basic administrative and front-office work.
- Follow up on appointments and ensure customers are attended to promptly.
- Maintain confidentiality of customer and company information.




- Ensure every customer leaves with a positive impression of the showroom and brand.

Candidate Profile
- Education: Graduate preferred.
- Experience: 1–3 years in front office, hospitality, luxury retail, automobile showroom, hotel or premium customer service preferred.
- Excellent English and Hindi communication skills; Gujarati will be an advantage.
- Pleasant, confident and professional personality.
- Well-groomed with excellent personal presentation.
- Valuable telephone etiquette and interpersonal skills.
- Basic computer knowledge, including MS Office and WhatsApp.
- Good organizational and multitasking abilities.
- Ability to remain calm and courteous while handling multiple customers.
- Strong customer-service mindset.
- Candidates with experience in luxury brands, premium hotels or automobile dealerships will be preferred.

Personal Attributes

Professional Elegant Courteous Confident Well-Groomed Helpful Punctual Customer-Oriented

What We Offer

- Opportunity to work in a premium luxury automobile environment.
- Professional and growth-oriented workplace.
- Training and development opportunities.
- Attractive salary based on experience and suitability.
- Performance-based incentives, where applicable.

Our Expectation

At our showroom, the customer experience begins the moment a customer walks through the door. The Front Desk Receptionist is therefore expected to represent the brand with professionalism, warmth and elegance at all times.

Pay: From ₹16,000.00 per month

Work Location: In person

📌 Front Desk Receptionist (Vadodara)
🏢 Lotus Automotives
📍 Vadodara