Company Description:

Qzensys Solutions is a trusted professional services partner providing IT staffing, consulting, software development, and technology solutions across modern platforms and tools. The company helps businesses build agile, future-ready teams by delivering specialized talent and expertise in cutting-edge technologies. With a robust focus on quality, reliability, and client success, Qzensys Solutions supports organizations in driving digital transformation and maintaining competitiveness in a rapidly evolving technology landscape.

In addition to staffing and consulting, the company delivers end-to-end software development across diverse technology stacks and platforms, offering comprehensive solutions tailored to client needs.

Interested folks reach me directly (phone hidden).

Must have: cloud platform - Azure About the Role You will run and evolve the

Dynatrace estate of a large hybrid environment. From November 2026 the pod takes over the client's current platform: maintaining configuration, delivering an enhancements backlog covering dashboards, alert and correlation tuning and service onboarding, and working alongside the client's own engineers. As a new strategic platform is implemented from April 2027, the pod supports the build and then owns its ongoing support and maintenance, including telemetry ingestion and processing, dashboards and analytics, alerting quality, event correlation and the ServiceNow pipeline, all delivered as monitoring-as-code.

The Technical Lead is the most senior observability expert in the offshore team and the pod's technical authority: majority hands-on, with work planning,

quality ownership, escalation handling and mentoring alongside it, working closely with a UK Architect and Service Delivery Manager. The role is expected to grow into managing the team as the service matures.

Key Responsibilities:





- Current platform: Maintain and enhance configuration, dashboards, alerting,

correlation and service onboarding, and deliver the enhancements backlog.
- New platform support: Support the new platform build, then own its ongoing support and maintenance, covering platform health, upgrades, and the quality of ingest, correlation and visualisation.
- Telemetry engineering: Onboard and maintain ingestion across logs, metrics,

traces and events, including the processing rules applied at ingest.
- Event correlation: Implement and tune correlation rules, AI-assisted alerting and thresholds, along with the ServiceNow event-to-incident pipeline and

CMDB alignment.
- Monitoring-as-code: Deliver configuration as code, with Git review and pipelines rather than console changes.• Technical leadership (Lead seat): Plan and prioritise the pod's work, own the quality of what it ships, act as escalation point for complex platform and integration problems, mentor the engineers, and represent offshore delivery to the UK Architect and Service Delivery Manager.

Required Skills:

- Dynatrace or comparable APM: Hands-on experience running an enterprise observability platform. Dynatrace is preferred and AppDynamics, New Relic,

Datadog or Elastic all transfer well.
- Core monitoring engineering: Connecting data sources across logs, metrics and events, configuring ingestion pipelines, and building dashboards, alerts and policies.
- Event and ITSM integration:



Working with event-to-incident flows and ITSM platforms, ServiceNow preferred.
- Change discipline: Configuration treated as reviewed code, with Git-based workflows, plus scripting in Python, PowerShell or Bash and comfort with REST

APIs.
- Hybrid estates: Monitoring across cloud (AWS and Azure) and on-premises infrastructure and applications; clear written and spoken English for daily work with UK colleagues.
- Technical leadership (Lead seat only): Evidence of leading small engineering teams technically: owning review, mentoring, prioritising work and taking escalations. Formal people-management experience is not required.

Preferred Skills

- Current Dynatrace generation: Grail and DQL, OpenPipeline ingest processing,

Davis AI tuning, and Monaco or the Dynatrace Terraform provider.
- Standards: OpenTelemetry, and Kubernetes with the Dynatrace Operator.
- Consolidation: Migrating or consolidating monitoring off legacy tooling.
- Extras: Dynatrace certifications and ITIL. Technologies & Tools The service's technical foundation:
- Observability platform: Dynatrace SaaS, built on the Grail data lakehouse,

with DQL, Davis AI, dashboards and Notebooks.
- Data ingest: OpenPipeline for parsing, masking, routing and bucket or retention assignment across logs, metrics, traces and events.
- Monitoring-as-code: Monaco and the Dynatrace Terraform provider, delivered through Git-based workflows and GitHub Actions.
- Automation: Dynatrace Workflows and AppEngine, with Site Reliability

Guardian for SLO-based gates.
- Instrumentation: OpenTelemetry, and OneAgent including the DynatraceOperator for Kubernetes.
- Service integration: ServiceNow for event-to-incident flow and CMDB enrichment.
- Estate: A hybrid estate spanning AWS, Azure and on-premises.

📌 Freelance/Contractual : Senior Dynatrace Engineers 8+ years Exp (India)
🏢 Qzensys Solutions
📍 India