Job Summary:

The F&B; Receptionist is responsible for providing a warm and qualified welcome to guests, managing reservations, and ensuring a seamless dining experience. They act as the first point of contact for customers and assist in maintaining efficient restaurant operations.

Key Responsibilities: Guest Relations & Reception:

- Greet and welcome guests with a friendly and professional demeanor.
- Manage reservations through phone, email, and online booking systems.
- Maintain an updated seating chart and coordinate table assignments.
- Handle special guest requests, including dietary preferences and seating arrangements.
- Assist in resolving guest concerns or complaints in a professional manner.

Reservation & Seating Management:

- Ensure proper documentation of reservations, cancellations, and walk-ins.
- Coordinate with the restaurant team to maximize seating efficiency.
- Communicate wait times and manage queue effectively.

Administrative & Operational Support:

- Maintain cleanliness and organization of the reception and waiting areas.
- Assist in menu presentation and provide basic information about the restaurant’s offerings.
- Support the F&B; team with administrative tasks such as billing and documentation.




- Ensure compliance with health and safety regulations.

Communication & Coordination:

- Liaise between guests and service staff to ensure smooth operations.
- Inform the kitchen and service teams of special guest requests or VIP arrivals.
- Coordinate with marketing teams for promotional events and special occasions.

Requirements:

- Prior experience in a hospitality or customer service role (preferred).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in reservation management systems.
- Knowledge of F&B; operations and restaurant etiquette.
- Fluency in English (additional languages are a plus).
- Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

- Diploma or certification in Hospitality Management or related field/ Degree in any Field.
- Experience handling high-end or fine-dining restaurant reservations.
- Familiarity with POS and billing systems.

Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 F&B Receptionist (Newtown)
🏢 Pragma Eateries
📍 Newtown