Designation: Facility Head (AGM/DGM)

Location: HFC Panvel Golden Willows

Reporting To: Head Facilities

Responsible for the overall management of facility operations, leading the Facility Team,

ensuring effective day-to-day operations, excellent customer/resident experience, timely complaint resolution, and upkeep of all facilities and amenities.

8-15 years in Facility Management, Residential Township, Hospitality, Real Estate or Large Residential Communities

Role & responsibilities

- Lead, manage and monitor the Facility Team, including manpower deployment, performance, discipline and training.
- Oversee day-to-day facility operations, including housekeeping, security, maintenance, landscaping, utilities, amenities and common areas.
- Ensure timely resolution of customer/resident complaints and monitor adherence to defined TAT and service standards.
- Manage vendors, AMCs and service partners, ensuring SLA compliance, quality and cost effectiveness.
- Ensure safety, security, fire & emergency preparedness and compliance with statutory requirements.
- Monitor preventive maintenance, breakdowns and overall upkeep of facilities and infrastructure.




- Coordinate with CRM, Projects, Engineering, Security and other internal teams for effective issue resolution.
- Manage facility budgets, operating expenses and identify opportunities for cost optimisation.
- Plan and execute festivals, community events and resident engagement activities, including coordination, budgeting and execution.
- Maintain regular MIS/reporting on complaints, operations, manpower, vendors,maintenance, expenses and overall facility performance.
- Drive continuous improvement in operational efficiency, service quality and resident satisfaction.
- Documentation & SOP's and Audit (Facility)
- Resident association, society coordination and other key stakeholders,
- Understand MEP management Club house facility and complete sector facility management.

Preferred candidate profile Team Management | Facility Operations | Customer Experience | Complaint Resolution

Vendor Management | Safety & Security | Cost Control | Amenities | Events &

Community Engagement | MIS & Compliance

📌 Facility Management (AGM/DGM) (Panvel)
🏢 Hgp Community
📍 Panvel