Key Responsibilities:

- Manage housekeeping operations and ensure cleanliness of office premises.

- Supervise housekeeping staff, janitors, and contractors.

- Monitor washrooms, meeting rooms, cafeterias, and common areas.

- Coordinate pest control activities and hygiene standards.

- Manage pantry services and refreshment arrangements.

- Ensure availability of cleaning materials and consumables.

- Conduct regular facility inspections and audits.

- Maintain service quality as per SLA/KPI requirements.

- Handle employee complaints related to cleanliness and workplace services.

- Prepare reports on housekeeping performance and vendor management.

- Support event setups, VIP visits, and office functions.

- Ensure compliance with health, safety, and environmental standards.

1. Help Desk Services - Roles & Responsibilities

The Help Desk acts as the single point of contact for facility-related requests and complaints.

Key Responsibilities:





- Receive and log service requests through calls, emails, portals, or ticketing systems.

- Generate, assign, and track work orders/tickets.

- Coordinate with maintenance, soft services, security, and technical teams.

- Monitor ticket closure within SLA timelines.

- Update users on the status of their requests.

- Escalate unresolved issues to the appropriate teams.

- Maintain records of complaints, requests, and resolutions.

- Prepare daily, weekly, and monthly MIS reports.

- Track preventive maintenance schedules and service requests.

- Support employee onboarding requests related to facilities.

- Ensure customer satisfaction through timely response and resolution.

- Analyze recurring issues and recommend improvements.

📌 Facility Executive- Soft Services (Bengaluru)
🏢 JLL
📍 Bengaluru