Job Summary

Responsible for managing and coordinating day-to-day hospital operations, with primary focus on Front Office / ER Operations, Floor Management, and OPD Operations. The candidate will be deployed to the area best suited to their previous experience, skill set, and interest.

Key Responsibilities

- Manage and monitor Front Office / ER operations to ensure smooth patient flow and timely service delivery.

- Coordinate Floor Operations, including patient movement, discharge coordination, bed availability and interdepartmental communication.

- Support and manage OPD operations, including patient flow, appointment coordination and coordination with consultants and support departments.

- Monitor patient waiting time,



service TAT and resolve operational issues promptly.

- Coordinate with Nursing, Billing, Diagnostics, Pharmacy and other departments for seamless patient care.

- Handle patient/attendant queries and support effective grievance resolution.

- Ensure adherence to hospital SOPs, policies and quality standards.

- Prepare and maintain basic operational reports and escalate critical issues to the reporting manager.

- Support process improvement initiatives to enhance patient experience and operational efficiency.

📌 Executive - Hospital Operations ( ER , OPD , IP) (Chennai)
🏢 Kauvery Hospital
📍 Chennai