Job Summary

We are looking for an experienced and patient-focused Executive Discharge Department to manage and coordinate the end-to-end discharge process for patients. The role will involve coordination with doctors, nursing, billing, pharmacy, insurance/TPA, medical records and other hospital departments to ensure timely, accurate and smooth patient discharge.

Key Responsibilities

- Manage the complete patient discharge process from initiation of discharge advice to final patient release.

- Coordinate with doctors and nursing teams for timely completion of discharge summaries, prescriptions, investigation reports and other required documents.

- Coordinate with Billing, Pharmacy, Insurance/TPA and Medical Records teams for clearance of all discharge formalities.

- Ensure discharge summaries and other patient documents are complete, accurate and available before discharge.

- Monitor pending discharge cases and proactively follow up with respective departments to minimize discharge turnaround time.

- Verify patient details, admission/discharge dates, consultant details and other relevant information in hospital systems.

- Coordinate with patients and attendants regarding discharge procedures, documentation and timelines.

- Handle queries and concerns of patients/attendants related to the discharge process in a professional and empathetic manner.

- Ensure all hospital policies, SOPs and documentation requirements are followed during discharge.

- Coordinate with the insurance/TPA desk for authorization and settlement-related requirements wherever applicable.

- Maintain proper records and documentation of discharged patients.





- Monitor Discharge TAT (Turnaround Time) and identify delays or process gaps.

- Prepare and maintain daily/weekly discharge-related reports and MIS.

- Escalate delayed or critical cases to the concerned senior/department for timely resolution.

- Ensure proper handover of discharge-related documents and records as per hospital protocols.

- Support process improvement initiatives to enhance patient experience and reduce discharge delays.

- Maintain confidentiality and security of patient information at all times.

Required Skills & Competencies

- Good knowledge of hospital discharge processes and patient lifecycle management.

- Strong coordination and follow-up skills.

- Good understanding of hospital billing, insurance/TPA and medical documentation processes.

- Excellent communication and interpersonal skills.

- Patient-centric approach with robust service orientation.

- Ability to handle multiple discharge cases simultaneously in a fast-paced hospital environment.

- Good problem-solving and escalation management skills.

- Working knowledge of HIS/HMIS and MS Office.

- Strong attention to detail and accuracy in documentation.

- Ability to work effectively with doctors, nurses, patients, attendants and cross-functional hospital teams.

Qualification

- Graduate in any discipline.

- Candidates with a degree/diploma in Hospital Administration, Healthcare Management or related field will be preferred.

Experience

- 3 to 5 years of relevant experience in a hospital/healthcare setup, preferably in Discharge, Patient Services, Billing, TPA/Insurance or Front Office operations.

📌 Executive - Discharge (Gurugram)
🏢 Paras Health
📍 Gurugram