Role: Senior English Transcript Reviewer/Proofreader/Trainer

Location: Chennai, Tamil Nadu · Full-time

Reports to: Operations Manager

CTC: 4.5-5LPA

About the Role

We run a high-accuracy, human-driven English transcription review operation . Reviewers listen to raw audio from scratch and deliver clean, accurate, client-ready transcripts—working on platforms and to strict quality standards similar to TranscribeMe. We rely on skilled human ears, strict style-guide adherence, and manual proofreading rather than AI/automated draft editing.

As Trainer, you own how quickly and how well new joiners reach production standard. You will build our team of Reviewers who transcribe , correct, and finalize audio files to a client-ready bar. You will design and run onboarding, coach on clean-verbatim style and English grammar, calibrate the team to a single standard, and grow reviewer capability as we scale from a small pilot team to ~90 seats.

What You'll Do

- Onboard New Reviewers: Deliver structured training on human transcription techniques , platform/tool navigation, clean-verbatim rules, speech tags (inaudible, crosstalk, etc.), speaker labeling, timestamps, and researching names and terms.
- Own the Curriculum: Build and maintain training materials, the house style guide, and a certification/assessment path; keep them current as client style guides change (US vs. Commonwealth English, file-specific rules).
- Coach English Fundamentals: Teach grammar, punctuation, spelling, and formatting to one consistent standard; run targeted refreshers on recurring error patterns.
- Develop Senior / Lead Reviewers: Identify strong performers and grow them into senior reviewer roles who can guide others and hold the quality bar as the team expands.
- Run Calibration:



Hold regular manual proofing sessions so all reviewers transcribe and format the same file the exact same way; track and close inconsistencies between reviewers.
- Own Ramp-Quality Metrics: Monitor and report time-to-productivity, accuracy/rejection rate, critical-error rate, and rework rate against the hiring ramp.
- Pick Up New Domains Fast: Absorb new subject areas and client accounts quickly and turn them into clear training material (e.g., US legal transcription conventions).

Must Have

- Excellent Command of English: Near-native grammar, punctuation, and spelling (US and Commonwealth), with robust reading comprehension and a sharp ear for difficult audio .
- Manual Transcription & Proofreading Background: Hands-on experience doing manual audio transcription , proofreading, or quality control, with deep familiarity in clean-verbatim rules.
- Fast Domain Learner: Able to absorb a new subject or style guide and teach it clearly within days, not weeks.
- Coaching Instinct: Patient, structured, and able to provide actionable feedback that drives measurable behavioral change.
- Detail-Obsessed: Comfortable holding a strict human quality standard and working toward defined accuracy targets.

Nice to Have

- Exposure to US legal / court transcription conventions—verbatim vs. non-verbatim, speaker labels, bracketed notation (e.g., [phonetic], [indiscernible]), and numeral/formatting rules.
- Hands-on experience with TranscribeMe, Rev, GoTranscript, Verbit, or similar platforms as a manual transcriber or reviewer.
- Experience handling varied English accents (US, UK, Australian, Indian) and low-quality audio files.
- Prior experience standing up human training operations for a new or scaling team.

Success in the First 90 Days

- New reviewers reliably reach production accuracy within the defined ramp window.
- A documented house style guide, training deck, and certification test are fully live.
- At least one internal Senior Reviewer cohort is trained and holding the quality standard independently.

📌 English Transcript Reviewer & Trainer (Chennai)
🏢 NeuraNx.ai
📍 Chennai