Engagement Director / Client Success & Solutions

Location: Chennai

Experience: 8+ years

Industry: IT Services / Technology Consulting / Digital Transformation

Role Overview

We are looking for a highly driven, client-facing technology professional who can independently own business development, pre-sales, technology solutioning, client engagement and program oversight.

The person will be the primary liaison and owner for the customer, understanding their business needs, shaping solutions, driving opportunities and ensuring successful engagement across the entire lifecycle.

Key Responsibilities

● Own strategic customer relationships and drive revenue, pipeline and account growth.

● Identify new opportunities, understand customer business challenges and convert them into technology engagements.

● Lead customer discovery and requirements discussions with business and technology stakeholders.

● Independently drive pre-sales and solutioning across AI/GenAI, application development, ERP/CRM, portals, data, cloud, automation and digital transformation.

● Personally create and own proposals, solution approaches, estimations, presentations, SOWs and commercials — not just coordinate with internal teams.

● Lead technology and business conversations with CXOs, CIOs, CTOs and senior business leaders.

● Own the opportunity from discovery → solution → proposal → estimation → negotiation → closure.

● Own the customer relationship post-sale and ensure successful engagement, customer satisfaction and long-term account growth.

● Work directly with delivery/technology teams to ensure scope, expectations, commercials and commitments are aligned.

● Identify and drive cross-sell, up-sell and new business opportunities across our service lines.

● Proactively identify customer risks,



new requirements and opportunities to increase customer stickiness.

Ideal Candidate

● 8+ years of experience in IT Services, Technology Consulting, Digital Transformation or System Integration.

● Strong combination of Sales + Pre-Sales + Technology Solutioning + Client Engagement experience.

● Demonstrated ability to independently create solutions, proposals and estimations.

● Solid understanding of modern enterprise technologies and digital transformation.

● Proven experience in directly engaging with CXOs / CIOs / CTOs and senior business stakeholders.

● Excellent communication, presentation and negotiation skills.

● Commercially sharp, highly target-driven and comfortable owning numbers.

● Aggressive, proactive and entrepreneurial mindset — a hunter and doer, not a traditional account manager.

● Ability to take complete ownership, work independently and drive things to closure.

● Chennai-based or willing to work out of Chennai.

What We Expect

Hunt → Discover → Solution → Estimate → Propose → Sell → Deliver → Grow The person should be capable of owning the complete customer lifecycle, with equal strength across business, technology, solutioning and commercial execution.

Pay: ₹800,000.00 - ₹1,700,000.00 per year

Application Question(s)

- How much hands-on experience do you have across Sales, Pre-Sales, Technology Solutioning, and Client Engagement?
- Have you independently handled the complete sales cycle — Discovery → Solution → Estimation → Proposal → Negotiation → Closure?

If yes, briefly explain your involvement.
- What is your experience in creating proposals, solution approaches, estimations, presentations, SOWs, and commercials independently?
- Which technology areas have you handled in pre-sales/solutioning?
- Have you directly handled CXO/CIO/CTO-level stakeholders?

Work Location: In person

📌 Engagement Director / Client Success & Solutions (Chennai)
🏢 Doodleblue Innovations
📍 Chennai