Email & Chat Process Intern | Entry Level | Fresher | Customer Support, Email, Chat | Remote

Company: Crossing Infotech

Job Type: Full time Internship

Work Mode: Virtual / Remote

Location: India

Internship Duration: 1–3 months

Stipend: ₹16,500/month

Application Deadline: 20 September 2026

About the opportunity

Crossing Infotech is offering an Email & Chat Process Internship for freshers and entry-level candidates who want to develop practical experience in written customer communication, email handling, live chat support, query resolution, and digital support operations.

The internship provides exposure to structured customer-support workflows where candidates will learn how to understand customer concerns, provide accurate information, maintain support records, and follow defined communication and escalation procedures.

Key responsibilities

- Respond to customer queries through email and chat channels.
- Understand customer concerns and provide clear and professional responses.
- Follow predefined communication guidelines and support procedures.
- Handle multiple email and chat conversations while maintaining response quality.
- Record customer interactions and update support information accurately.
- Track unresolved queries and complete required follow-ups.
- Identify issues that require escalation and forward them to the appropriate team.
- Assist with maintaining customer-support records and trackers.
- Review recurring customer questions and identify common concerns.
- Coordinate with internal teams to obtain information needed for customer responses.
- Prepare basic reports related to email and chat activities.




- Maintain confidentiality of customer and company information.

Who can apply

- Freshers and recent graduates.
- Students or graduates from any discipline with good written communication skills.
- Candidates interested in customer support, email support, chat support, or business-process roles.
- Candidates comfortable working with computers and digital communication platforms.

Required skills

- Good written and verbal communication skills.
- Strong English writing and comprehension.
- Basic email and internet knowledge.
- Good typing and documentation skills.
- Ability to understand customer questions accurately.
- Patience and a customer-focused approach.
- Strong attention to detail.
- Ability to follow standard operating procedures.

Preferred skills

- Familiarity with customer-support or ticketing platforms.
- Basic knowledge of CRM systems.
- Experience using Microsoft Excel or Google Sheets.
- Previous experience handling email, chat, or customer queries.
- Familiarity with escalation and follow-up processes.
- Basic understanding of customer-service metrics.

What you will learn

- Professional email and chat communication.
- Customer query handling and response techniques.
- Digital customer-support workflows.
- Ticket and request tracking.




- Escalation and follow-up procedures.
- Customer interaction documentation.
- CRM and support-platform fundamentals.
- Professional communication and service-quality practices.

Ideal candidate profile

We are looking for candidates who are:
- Confident and professional in written communication.
- Patient and respectful when communicating with customers.
- Comfortable handling multiple conversations and tasks.
- Organized when maintaining customer records.
- Able to follow structured support processes.
- Willing to learn new digital support tools.
- Detail-oriented when reviewing customer information.

Why join Crossing Infotech?
- Full-time remote internship opportunity.
- Practical exposure to email and chat support operations.
- Chance to strengthen professional communication skills.
- Experience with customer queries, follow-ups, and escalation workflows.
- Structured project-based learning suitable for freshers.
- Opportunity to develop digital customer-support skills.
- Experience relevant to Customer Support, Email Process, Chat Support, and Business Process careers.

Application deadline: 20 September 2026

If you are a fresher with good communication skills and want practical experience in email and chat-based customer support, this internship provides structured exposure to professional communication, query handling, documentation, and digital support processes.

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📌 Email & Chat Process Intern | Entry Level | Fresher | Customer Support, Email, Chat | Remote (India)
🏢 Crossing Infotech
📍 India