We are looking for an experienced Ecommerce Customer Support & Operations Specialist with strong, hands-on experience working with Shopify-based ecommerce stores .

This is not a general customer service role. You will be involved in the day-to-day operation of an ecommerce store, including customer support, Shopify order management, shipping and logistics coordination, returns, refunds, product enquiries and post-purchase support.

Hands-on Shopify ecommerce experience is an essential requirement for this position.

Candidates whose ecommerce experience is exclusively with Amazon, eBay or other marketplace platforms , without practical Shopify experience, will not meet the essential requirements for this role.

Key Responsibilities

- Handle customer enquiries through email, live chat and other support channels.
- Assist customers with product questions, order updates, delivery enquiries and general post-purchase support.
- Manage and update customer orders directly within Shopify Admin .
- Process order changes, cancellations, refunds, returns and exchanges according to company policies.
- Check payment, fulfilment and shipping status of customer orders.
- Coordinate with warehouses, couriers and logistics partners regarding deliveries, delays, lost parcels and other shipping issues.
- Create and manage shipping labels when required.
- Track shipments and follow up on delayed or failed deliveries.
- Handle return-to-sender and incorrect-address cases.
- Assist customers with warranty and product-related support enquiries.




- Maintain accurate customer and order information within Shopify and internal systems.
- Escalate complex customer or operational issues when required.
- Work closely with the ecommerce and operations teams to resolve order and fulfilment issues.
- Identify recurring customer or delivery problems and help improve internal processes.
- Maintain professional, clear and helpful communication with customers at all times.

Essential Experience & Skills
- Previous professional experience in ecommerce customer support .
- Practical, hands-on experience using Shopify and Shopify Admin .
- Experience managing Shopify orders, fulfilments, refunds, cancellations and customer information.
- Experience dealing with ecommerce shipping and logistics.
- Experience communicating with courier or delivery partners.
- Understanding of returns, exchanges, refunds and ecommerce order workflows.
- Strong written English and professional customer communication skills.
- Ability to handle multiple customer enquiries and operational tasks efficiently.
- Strong attention to detail, particularly when working with orders, addresses, payments and shipments.
- Good problem-solving skills and ability to take ownership of customer issues.

Key Platform Requirement This position is specifically for someone with Shopify ecommerce experience .

Experience with Amazon, eBay or other marketplaces can be an additional skill, but marketplace experience alone is not a substitute for hands-on Shopify experience .

You should already be comfortable working inside Shopify Admin and managing real ecommerce customer orders and support cases.

📌 Ecommerce Customer Support & Operations Specialist – Shopify (India)
🏢 Ganesh Trading C.
📍 India