# We're Hiring: E-Commerce Manager Ki & Ka

Location: Pune baner

Experience: 2-3 Years

Brand: Ki & Ka – Furniture & Home Dcor

Immediate / Short-Notice Joiner Preferred

### Role Overview

Ki & Ka is a new-age furniture and home dcor brand focused on premium loose furniture and dcor products, with a Pan-India e-commerce business and plans for international expansion.

We are looking for an E-Commerce Manager who can take ownership of the online business from product listing to revenue generation, customer acquisition, order fulfilment and retention.

This is a business ownership role, not just a website-management position.

### Key Responsibilities

1. E-Commerce Business Ownership

* Own the complete online business for Ki & Ka.

* Drive monthly GMV/revenue, orders, AOV and profitability.

* Develop strategies to scale the brand across India.

* Identify recent furniture and dcor categories for online growth.

2. Website & Marketplace Management

* Manage the Ki & Ka e-commerce website and relevant marketplaces.

* Own product listings, pricing, offers, categories and merchandising.

* Ensure every product has accurate dimensions, material, finish, images, videos, descriptions and specifications.

* Improve website navigation and conversion journey.

3. Product & Catalogue Management

* Work with the Sourcing, Procurement, Design and Marketing teams to launch new products.

* Build a strong online catalogue across:

* Sofas

* Beds

* Dining

* Coffee/side tables

* Chairs

* Consoles

* Lighting

* Rugs

* Mirrors

* Accessories

* Home dcor





* Analyse product performance and identify bestsellers and slow-moving products.

4. Online Sales & Conversion

* Develop strategies to improve traffic enquiry cart purchase conversion.

* Drive upselling, cross-selling and product bundling.

* Monitor abandoned carts and customer enquiries.

* Work with the CRM/customer support team to convert high-value enquiries.

5. Performance Marketing & SEO Coordination

* Work closely with the Performance Marketing and SEO teams, while owning the e-commerce commercial outcome.

* Track CAC, ROAS, conversion rate and revenue contribution.

* Coordinate product campaigns, launches and promotional calendars.

* Ensure SEO-friendly product pages and category pages.

6. Inventory & Order Management

* Coordinate with Procurement, Warehouse, Operations and Logistics.

* Ensure online inventory is accurate and updated.

* Monitor stock availability and prevent overselling.

* Track the complete journey:

Order Confirmation Procurement/Warehouse Dispatch Delivery Installation (if applicable) Customer Feedback

7. Customer Experience & Retention

* Ensure a premium customer experience throughout the online journey.

* Monitor returns, cancellations, damages and complaints.

* Work with CRM/Customer Support to resolve escalations.





* Develop strategies for repeat purchases, referrals and customer retention.

8. Analytics & Business MIS

Track and report:

* GMV / Net Revenue

* Orders

* AOV

* Conversion %

* Website traffic

* CAC

* ROAS

* Gross margin

* Product-wise revenue

* Category-wise revenue

* Cart abandonment

* Cancellation & return %

* Repeat customer %

* Inventory turnover

### Key KRAs

# Ideal Candidate

* 2-3 years of experience in D2C / E-commerce / Furniture / Home Dcor / Lifestyle / Luxury Retail.

* Experience scaling an e-commerce business rather than simply managing listings.

* Strong understanding of Shopify or equivalent e-commerce platforms.

* Experience with marketplaces such as Amazon, Flipkart, Pepperfry, Myntra or relevant furniture/lifestyle platforms is an advantage.

* Strong commercial and analytical mindset.

* Understanding of furniture dimensions, materials, finishes, logistics and customer expectations is preferred.

* Comfortable working in a startup/high-growth environment and taking end-to-end ownership.

We are not looking for someone who only uploads products to a website.

We need someone who can answer:

> “If Ki & Ka has to become a strong Pan-India online furniture & dcor brand, how will you build the e-commerce engine and take it from X to Y revenue?”

The candidate should be able to build the strategy, team, catalogue, online merchandising, customer journey and revenue engine and take complete ownership of the outcome.Role & responsibilities

Preferred candidate profile

Perks and benefits

📌 E Commerce Manager (Pune)
🏢 SpazioLiv
📍 Pune