Roles and Responsibilities

- Prepare and process various documents such as export import documentation, custom clearance, freight forwarding, shipping line, and customs handling.

- Manage customer support operations, ensuring timely resolution of queries and issues.

- Handle freight forwarding activities, shipping line coordination, and customs handling for international shipments.

- Ensure compliance with regulatory requirements related to customs clearance, export import documentation, and shipping regulations.

- Maintain records of all interactions with customers using CRM software.

Desired Candidate Profile

- 2-5 years of experience in documentations & operations (customer support).

- Robust knowledge of custom clearance procedures and regulations.

- Proficiency in preparing various types of export import documentation (e.g., commercial invoices, bills of lading).

- Excellent communication skills with ability to handle multiple stakeholders effectively.

📌 Documentations & Operations (Customer Support) (Ahmedabad)
🏢 Volgaen Global India
📍 Ahmedabad