Job DescriptionAbout The Leela

NThe Leela Palaces, Hotelsand Resorts is India's leading luxury hospitality brand, renowned for combining world-class luxury with the warmth of Indian hospitality. Headquartered in Mumbai and owned by a Brookfield Asset Management-sponsored private real estate fund, The Leela operates thirteen award-winning hotels across key business and leisure destinations in India, with a strong pipeline of future developments.

NRecognized multiple timesas the World's Best Hotel Brand by Travel + Leisure USA World's Best Awards, The Leela offers immersive experiences rooted in Indian culture, heritage, wellness, and gastronomy. The brand is affiliated with Preferred Hotels & Resorts and is a member of the Global Hotel Alliance.

NWhy Join The Leela?

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- Be part of an award-winning luxury hospitality brand.
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- Work in an workplace that values excellence, innovation, and creativity.
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- Contribute to the growth of an iconic Indian luxury brand.
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- Access strong career development opportunities.
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- Create meaningful experiences inspired by India's rich cultural heritage.
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nPosition Overview

NReporting To: AVP & Vice President – Sales

NLocation: The Leela Corporate Office, Mumbai

NThe Director – Experiences will lead the development and execution of The Leela's portfolio-wide experiences strategy, creating distinctive, destination-led offerings that enhance guest engagement, strengthen brand positioning, and generate incremental revenue. The role will work closely with Sales, Marketing & Communications, Revenue Management, Operations, F&B;, Digital, Brand, and hotel teams to identify, curate, commercialize, and scale luxury experiences across the portfolio.

NKey Responsibilities

nExperience Strategy & Development

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- Develop and implement the overall experiences strategy and roadmap across The Leela portfolio.
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- Identify opportunities to create differentiated experiences across culture, heritage, wellness, gastronomy, art, celebrations, lifestyle, and leisure.
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- Ensure experiences reflect each destination's unique character while remaining aligned with The Leela brand philosophy.
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- Build a framework for evaluating, launching, and scaling experiences across hotels.
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nExperience Design & Curation

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- Conceptualize signature experiences that are memorable, authentic, and commercially viable.
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- Develop guest journeys and experience narratives.
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- Curate bespoke experiences for VIP guests, celebrations, events, and luxury travelers.
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- Establish relationshipswith artists, chefs, wellness practitioners, cultural experts, and local partners.
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nCommercialization & Revenue Growth

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- Develop strategies to convert experiences into revenue-generating opportunities.
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- Partner with Sales and Revenue Management to package experiences for leisure, corporate, MICE, weddings, celebrations, and luxury travel segments.
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- Establish pricing, packaging, and commercial models.
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- Drive upselling and cross-selling opportunities and monitor ROI.
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nSales & Business Integration

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- Integrate experiences into the overall sales proposition.
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- Develop sales tools, presentations, collateral, and client-facing experience packages.
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- Support business development efforts through compelling experience-led propositions for strategic accounts and high-value clients.
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nPartnerships & Collaborations

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- Build strategic partnerships with luxury brands, cultural institutions, chefs, artists, wellness experts, and premium lifestyle organizations.
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- Develop collaborations that enhance guest value while supporting commercial objectives.
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- Ensure all partnershipsalign with The Leela's brand standards and positioning.
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nSignature Experiences & Brand IP

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- Develop proprietary experience concepts and signature brand experiences.
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- Identify successful property-level initiatives that can be replicated across the portfolio.
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- Ensure consistency in quality, storytelling, and execution while preserving local authenticity.
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- Continuously refresh the experience portfolio to maintain exclusivity and relevance.
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nLuxury Guest Experiences

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- Design highly personalized offerings for VIPs, HNIs, UHNWIs, and discerning luxury travelers.
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- Create bespoke experiences for milestone celebrations, repeat guests, and special occasions.
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- Build experiences that foster emotional connections, loyalty, and repeat visitation.
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nMICE, Weddings & Celebrations

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- Develop differentiated experience propositions for MICE, corporate incentives, weddings, and social events.
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- Partner with Sales and Events teams to create customized itineraries and event experiences.
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- Enhance guest engagement before, during, and after key events.
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nCross-Functional Leadership

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- Collaborate closely with Sales, Marketing, Revenue Management, Operations, F&B;, Brand, Digital teams, General Managers, and Directors of Sales.
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- Establish governance, quality standards, and operational processes for experience delivery.
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- Share best practices and successful concepts across properties.
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nMarketing & Storytelling

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- Support the creation of compelling narratives and content around experiences.
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- Identify opportunities for PR, influencer engagement, social media, and brand collaborations.
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- Develop annual experience calendars aligned with cultural, seasonal, and destination-specific opportunities.
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nQualifications

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- Graduate or Postgraduate degree in Hospitality, Business Management, Sales & Marketing, Luxury Brand Management, or a related discipline.
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- 12-15+ years of experience in luxury hospitality, experiential marketing, luxury travel, lifestyle, events, brand partnerships, or related fields.
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- Proven experience in conceptualizing, launching, and commercializing premium or luxury experiences.
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- Strong understanding ofluxury consumer behavior and market trends.
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- Demonstrated ability tobuild strategic partnerships and external networks.
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- Strong commercial acumen with the ability to translate creative ideas into revenue opportunities.
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- Excellent communication, stakeholder management, presentation, and negotiation skills.
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- Ability to identify unique destination attributes and transform them into compelling guest experiences.
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- Strong execution capabilities, with experience managing initiatives from concept and partnership development through commercial launch, delivery, and performance measurement.
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nKey Performance Indicators

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- Revenue generatedthrough experiences.
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- Incremental guest spendand commercial contribution.
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- Number and quality of signature experiences launched.
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- Uptake, conversion, andparticipation rates.
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- Guest satisfaction and engagement scores.
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- Repeat participation and loyalty indicators.
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- Strategic partnerships established.
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- Cross-property adoptionof successful experiences.
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- Contribution to luxury leisure, MICE, weddings, and celebrations revenue.
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- PR impact and brand visibility generated.
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- ROI of experience-led initiatives.
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nKey Competencies

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- Experience Strategy & Innovation
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- Luxury & Experiential Marketing
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- Commercial Acumen
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- Brand Storytelling
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- Strategic Partnerships
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- Luxury Consumer Insights
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- Sales & Business Development
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- MICE & Event Management
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- Guest Experience Design
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- Stakeholder Management
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- Negotiation & Influencing
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- Project Management
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- Cross-Functional Leadership
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- Execution Excellence
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📌 Director Experiences Sales (Alibag)
🏢 The Leela Palaces, Hotels and Resorts
📍 Alibag