- Minimum 2-3 years’ experience in DSS, providing technical support in a fast paced and constantly changing setting up to executive management level.

- Excellent customer service and communication skills including providing VIP support.

- Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365 .

- Diagnosing and troubleshooting desktop system, printer and operating problems

- Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365.

- Support of End User for video conferencing units..Responds to telephone calls, email, service tickets, and dispatched requests for technical support.

- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC .MS Office (Windows and Mac) software.





- Experience supporting networking equipment with basic knowledge in order to follow direction from an L3 Engineer.

- Excellent customer service and communication skills including providing VIP supportSkilled in documenting written troubleshooting steps and instructions .

Key Technical Skills Required:

- Re-Imaging Laptops and PC

- Active Directory, Autopilot & MS Intune

- SCCM

- Office 365 Troubleshooting

- Static IP and DHCP

- Default Gateway

- Event viewer

- Use of Login script, MSI & EXE

- Indexing in Microsoft Windows

- Troubleshooting Printers

- Split Tunnel VPN Vs. Full Tunnel VPN

- Miracast - wirelessly shared multimedia

- Cisco Mini Bar

- VLAN & Basic Networking Knowledge

- IT Asset Management

- Ticket Tool- SNOW

Education

- Bachelor's (Preferred)

Experience

- Desktop support: 2 years (Required)

Language

- English (Required)

Work Location: In person

📌 Desktop Support Engineer (Bengaluru)
🏢 Total IT Global
📍 Bengaluru