Job Summary

We are looking for a Desktop Support Engineer to provide on-site technical support to bank employees and ensure the smooth functioning of desktops, laptops, printers, network connectivity, and other IT infrastructure across the branch/office.

Key Responsibilities

- Provide L1/L2 desktop and end-user technical support.

- Install, configure, troubleshoot and maintain desktops, laptops and peripherals.

- Troubleshoot Windows OS, MS Office, email and other business applications.

- Diagnose and resolve hardware issues involving desktops, laptops, printers, scanners and other peripherals.

- Troubleshoot basic LAN, Wi-Fi, TCP/IP and network connectivity issues.

- Configure and troubleshoot printers, scanners and other banking peripherals.

- Handle user incidents and service requests within defined SLA timelines.

- Perform software installation, updates, patches and system configuration.

- Maintain IT asset records and update hardware/software inventory.

- Coordinate with network, server and application teams for escalated issues.

- Follow bank IT security policies, access-control procedures and standard support processes.





- Prepare daily/weekly support reports and maintain proper incident documentation.

- Ensure minimal downtime and timely resolution of branch IT issues.

Required Skills

- Robust knowledge of Windows OS, MS Office and desktop troubleshooting.

- Good understanding of LAN, TCP/IP, DNS, DHCP and basic networking.

- Hands-on experience with printers, scanners and other peripherals.

- Knowledge of hardware troubleshooting and preventive maintenance.

- Basic understanding of IT asset management and ticketing systems.

- Good communication and customer-handling skills.

- Ability to work independently at branch/onsite locations.

Educational Qualification

- Diploma / B.E. / B.Tech / B.Sc. / BCA / equivalent qualification in IT, Computer Science or Electronics.

Experience

- 1–3 years of experience in Desktop Support / IT Support / Field Support.

- Experience supporting banking, financial institutions or large enterprise environments will be an advantage.

- Intrested candidate contact HR: (phone hidden)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Desktop support engineer (Guntur)
🏢 ASCENT E-DIGIT SOLUTIONS
📍 Guntur