Job brief

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous for this role.

Requirements:

- 1-7 years experience managing and troubleshooting on Windows systems applications.
- Research and identify solutions to software and hardware issues.
- Telephone softphone, troubleshooting call quality,
- Should have basic knowledge in Azure, Microsoft Intune -MDM, Device Enrollments.
- Good troubleshooting skills in VMware, Citrix workspace,



RDP system-based applications.
- Familiarity with DNS, Active Directory Services and protocols like SMTP, SNMP, etc.
- Intermediate knowledge of hardware.
- Should have valuable Knowledge of TCP/IP networks and identifying the site down issues.
- Good verbal communication skills.
- Understanding Firewall’s, DLP, EDR, Proxy concepts.
- Experienced in resolving issues affecting customer satisfaction.
- Working hours for this role varies depending on covering 24/7, With 2 Fixed week offs in a week.
- Ability to work after hours and be part of an after-hours (on-call) rotation.
- Should work on Weekends.

📌 Desktop Support Engineer (Navi Mumbai)
🏢 Infinx
📍 Navi Mumbai