We are looking for an experienced and customer-focused Deputy Manager – Customer Service with proven track record in customer service operations within the GPS Tracking, Telematics, and Fleet Management domain. The ideal candidate will have solid expertise in customer service operations, escalation management, team leadership, SLA management, and cross-functional coordination.

Job Category: Deputy Manager – Customer Service

Job Type: Full Time

Job Location: Angul- Odisha

Experience:

- 4+ Years of experience in Customer Service
- Strong customer-centric approach with a focus on service excellence.

Qualification:

- Bachelor’s Degree.
- Good verbal and written communication skills.
- Proficiency in English and Hindi; and knowledge of Odia.
- Ability to work effectively with multiple stakeholders and cross-functional teams.

Key Responsibilities

- Manage day-to-day customer service operations and ensure adherence to defined SLAs and service standards.
- Handle customer queries, complaints, escalations,



and critical issues with a strong focus on timely resolution.
- Lead, train and monitor the performance of the customer service team in the location
- Track Customer Satisfaction and other service KPIs, identifying opportunities for improvement.
- Coordinate with relevant cross-functional teams for effective and timely issue resolution.
- Monitor service performance, identify recurring customer issues, and drive root-cause analysis and corrective actions.
- Maintain MIS reports, dashboards, and ensure adherence to customer service processes, SOPs, quality standards, and compliance requirements.
- Work closely with cross-functional teams to support organizational goals and achieve business objectives.

Job Category: Deputy Manager- Customer Service

Job Type: Full Time

Job Location: Angul- Odisha

📌 Deputy Manager- Customer Service (Angul)
🏢 Etrans Solutions
📍 Angul