We have a very urgent requirement for Technical Support Analyst CyberArk”. Please find below the full , if this job opportunity interests you, I urge you to email me your updated resume with mobile number and the best time to call you. As we have multiple job opening, I further request you to share this email with your friends and industry colleagues and help us in hiring for the same.

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with recent offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today’s fast-evolving digital world.

Job Title: Technical Support Analyst CyberArk

Location : Hyderabad

Position : Full Time

Experience: 2+ Years

Work Timings/Shift: 9-hour shift between 9:30 AM and 9:30 PM (Shift might be extended until 12 or 1pm). Candidates must be versatile to work timings, in rotational shifts and rotational week-offs.

Job Summary:

We are seeking a Technical Support Analyst with hands-on experience in CyberArk solutions to provide technical support for Privileged Access Management (PAM), Identity Access Management (IAM) and/or Endpoint Privilege Management (EPM) environments. The ideal candidate will possess strong troubleshooting skills, a customer-focused mindset, and the ability to work effectively in a fast-paced global support environment.

Key Responsibilities:





- Respond to customer inquiries and technical issues via CRM portal, live support sessions, and telephone.
- Troubleshoot, reproduce, and resolve customer-reported issues related to CyberArk solutions.
- Analyze customer environments to identify root causes and provide timely resolutions or workarounds.
- Document technical investigations, troubleshooting steps, and customer interactions accurately within the ticketing system.
- Collaborate with varied support teams to resolve complex technical issues.
- Manage multiple support cases simultaneously while maintaining high service quality and responsiveness.
- Escalate issues appropriately and coordinate with engineering or product teams when required.
- Contribute to knowledge sharing and continuous improvement initiatives within the support organization.

Technical Skills:

- Working knowledge of CyberArk components such as PSM, CPM, PVWA, Digital Vault, Identity or EPM.
- Understanding of security protocols and enterprise security practices.
- Experience troubleshooting network and connectivity issues, particularly in Windows environments.
- Knowledge of Active Directory and/or LDAP directory services.
- Familiarity with ticketing and CRM platforms such as Salesforce and ServiceNow.
- Basic scripting or automation knowledge is an advantage.

Communication & Collaboration:

- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to interact effectively with customers, peers, and cross-functional teams.
- Experience handling customer support calls through telephone or support-call management systems.

Must Have & Desired Skills:

Required Experience:





- Minimum 2 years of experience in technical support for CyberArk solutions, including Privileged Access Management (PAM), Identity Access Management (IAM) and/or Endpoint Privilege Management (EPM).
- Experience in cybersecurity support with a strong understanding of access control, authentication, encryption, and related security concepts.
- Experience administering Windows Server environments.
- Familiarity with networking fundamentals and troubleshooting connectivity-related issues.
- Ability to understand and troubleshoot complex technical systems and customer environments.

Preferred Experience:

- Experience supporting Linux-based systems.
- Experience working in SaaS or cybersecurity-focused environments.
- Exposure to cloud platforms such as AWS and/or Microsoft Azure.
- Exposure in security technologies including SIEM, IAM, and MFA.

Certifications (Preferred):

- CyberArk certifications such as CyberArk Trustee, Defender or Sentry.
- Relevant cybersecurity certifications such as CompTIA Security+, CISSP, or equivalent.
- Relevant network related certifications such as CompTIA Network+, CCNA/CCNP, or equivalent.
- Relevant cloud platform certifications such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud (GCP).

Education: Bachelor’s degree in Information Technology or equivalent. Interested candidates requested to send their updated resume with below details:

- Full Name:
- Total Experience:
- Relevant experience:
- Current CTC:
- Expected CTC:
- Any offers: (Yes/No) – If yes mention CTC:
- Notice period:
- Current Location:
- Reason for job change:
- Shift Timings 9-hour shift between 9:30 AM and 9:30 PM (Shift might be extended until 12 or 1pm). (Yes/No):

Note: Candidates must be flexible to work timings, in rotational shifts and rotational week-offs. Thanks & Regards,

Santhosh Dodla

Senior Talent Acquisition Specialist

Email:[email protected]

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📌 Cyberark Engineer (Hyderabad)
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