About The Opportunity A fast-growing talent enablement and customer experience solutions provider in India, we partner with global brands to design, implement, and optimize customer voice processes that drive actionable insights and business growth. Our teams work at the intersection of customer feedback, data analytics, and operational excellence—empowering brands to listen, learn, and evolve through real-time customer sentiment. We hire freshers with sharp analytical minds and strong communication skills to kickstart impactful careers in customer intelligence.

Role & Responsibilities

- Collect, log, and categorize customer feedback across multiple channels including surveys, calls, emails, and social media.
- Analyze voice-of-customer (VOC) data to identify trends, pain points, and improvement opportunities for client brands.
- Prepare clear, concise reports and dashboards summarizing customer sentiment, satisfaction scores, and actionable insights.
- Collaborate with QA and CX teams to validate feedback accuracy and align with client-specific KPIs.
- Ensure 100% compliance with data entry standards,



timelines, and client SLAs for VOC processing.
- Participate in upskilling sessions and adopt recent tools or frameworks for improved VOC analysis efficiency.

Skills & Qualifications

- Must-Have
- Excel
- Word
- PowerPoint
- Customer Feedback Analysis
- Data Entry Accuracy
- Basic Analytical Reasoning
- Written Communication Skills
- Attention to Detail
- Preferred
- Experience with CRM tools (e.g., Zendesk, Freshdesk)
- Familiarity with survey platforms (e.g., SurveyMonkey, Qualtrics)
- Basic understanding of NPS / CSAT metrics

Benefits & Culture Highlights

- Structured onboarding + domain-specific certifications to launch your CX career confidently.
- On-site hybrid environment with mentorship, team lunches, and performance-linked incentives.
- Clear career paths into CX Analytics, Operations Management, or Client Success within 12–18 months.

Skills: data,communication,communication skills,queries,customer

📌 Customer Voice Process ( / FRESHER) (Bengaluru)
🏢 CAREERBLOC ~
📍 Bengaluru