Job Summary

nWe are hiring enthusiastic and customer-oriented Fresh Graduates for a Domestic Technical Voice Support process. The role involves handling customer queries, providing basic technical assistance, troubleshooting issues, and ensuring a positive customer experience through voice support.

nFluency in Hindi is Mandatory.

nEligibility Criteria

nMandatory Requirements

n

n
- Any Graduate
n
- Freshers are welcome to apply
n
- Fluent in Hindi (Speak, Read & Write)
n
- Basic computer knowledge
n
- Positive communication and interpersonal skills
n
- Customer service mindset
n
- Willingness to learn technical troubleshooting and support processes
n
- Ability to work from office on a 6-day work week
n

nKey Responsibilities

n

n
- Provide customer support through inbound and outbound voice calls.
n
- Understand customer concerns and provide appropriate resolutions.
n
- Troubleshoot basic technical issues related to products and services.
n
- Ensure First Call Resolution (FCR) wherever possible.
n




- Maintain high levels of customer satisfaction.
n
- Record and update customer interactions accurately in the system.
n
- Escalate complex issues to the concerned support team when required.
n
- Follow process guidelines and quality standards.
n

nRequired Skills

n

n
- Fluent Hindi communication (Mandatory)
n
- Basic computer proficiency
n
- Good listening and problem-solving skills
n
- Strong customer service orientation
n
- Ability to work in a fast-paced environment
n
- Positive attitude and willingness to learn
n

nCompensation & Benefits

n

n
- Salary up to ₹2.12 LPA
n
- ₹10,000 Retention Bonus after successful completion of 6 months
n
- Day Shift (9:00 AM to 6:00 PM)
n
- Opportunity to build a career in Technical Support and Customer Service
n
- Training and development support
n

📌 Customer Support Specialist (Tamil Nadu)
🏢 TechDoQuest
📍 Tamil Nadu